Linda Stier talks to John Bruce about how to cope with difficult participants or members during board meetings.

The person whom the group depends on to cope with non-productive participants is the chair of the meeting. First the chair must recognize that there is a problem, and then employ a strategy that addresses the situation — and ensure that the whole group continues to operate productively. John and Linda are old hands at this.

This was a video episode on Firetalk, April 10, 2017. In the chatroom were Xylem-Group members, Sherry S. Jennings and Robert J. Ballantyne.