How the chair copes with difficult members or participants during a board meeting

Linda Stier talks to John Bruce about how to cope with difficult participants or members during board meetings.

The person whom the group depends on to cope with non-productive participants is the chair of the meeting. First the chair must recognize that there is a problem, and then employ a strategy that addresses the situation — and ensure that the whole group continues to operate productively. John and Linda are old hands at this.

This was a video episode on Firetalk, April 10, 2017. In the chatroom were Xylem-Group members, Sherry S. Jennings and Robert J. Ballantyne.


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